HSE originally installed our solar panels a few years ago. The team did a great job - we got 10 panels installed, and an exterior cabinet to house the Solis inverter and battery.
We learned the fact that we had an exterior cabinet fitted is not the typically done thing. At the time (I think regulations have changed) it should have been housed indoors, but there wasn’t an ideal space so HSE sourced a weatherproof exterior cabinet that they installed on our driveway.
Everything was done very neatly and tidily, with the exception of the excess cable in the cabinet which wasn’t a big deal but would have been nice to have been made good.
Recently, we started having issues with the datalogger and COM port on our inverter. HSE were quick to send out an engineer, Chloe, to resolve the issue - to open up the inverter and check the connections, repair the loose port, and finally replace the datalogger and take care of the new WiFi connection for us.
Chloe was courteous - giving me a heads up 15 minutes before she was due to arrive - and friendly and polite. She also listened to me explain everything that had happened with the unit as it wasn’t all in her brief. She took the time to explain everything in a way I could understand, and also offered some advice on how to avoid similar issues in the future.
For the cherry on top, Chloe also tidied up all of the excess cable in the cabinet which she didn’t have to do - but was very much appreciated. As a new member of the HSE team, Chloe deserves praise for a great customer service.
Shout out to Lili as well who was a breeze to talk to by email and a great help at getting everything sorted.
I would be happy to recommend HSE to others.
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Established in 2015, HSEnergy Residential has been at the forefront of the renewable energy revolution, pioneering sustainable solutions for homes and businesses across the nation. With a decade of experience, we’ve proudly completed more than 10,000 solar system installations, empowering our customers to embrace clean energy and reduce their environmental footprint.See more
