Review Time
HSE originally installed our solar panels a few years ago. The team did a great job - we got 10 panels installed, and an exterior cabinet to house the Solis inverter and battery.
We learned the fact that we had an exterior cabinet fitted is not the typically done thing. At the time (I think regulations have changed) it should have been housed indoors, but there wasn’t an ideal space so HSE sourced a weatherproof exterior cabinet that they installed on our driveway.
Everything was done very neatly and tidily, with the exception of the excess cable in the cabinet which wasn’t a big deal but would have been nice to have been made good.
Recently, we started having issues with the datalogger and COM port on our inverter. HSE were quick to send out an engineer, Chloe, to resolve the issue - to open up the inverter and check the connections, repair the loose port, and finally replace the datalogger and take care of the new WiFi connection for us.
Chloe was courteous - giving me a heads up 15 minutes before she was due to arrive - and friendly and polite. She also listened to me explain everything that had happened with the unit as it wasn’t all in her brief. She took the time to explain everything in a way I could understand, and also offered some advice on how to avoid similar issues in the future.
For the cherry on top, Chloe also tidied up all of the excess cable in the cabinet which she didn’t have to do - but was very much appreciated. As a new member of the HSE team, Chloe deserves praise for a great customer service.
Shout out to Lili as well who was a breeze to talk to by email and a great help at getting everything sorted.
I would be happy to recommend HSE to others.
HSE originally installed our solar panels a few years ago. The team did a great job - we got 10 panels installed, and an exterior cabinet to house the Solis inverter and battery.We learned the fact that we had an exterior cabinet fitted is not the typically done thing. At the time (I think regulations have changed) it should have been housed indoors, but there wasn’t an ideal space so HSE sourced a weatherproof exterior cabinet that they installed on our driveway.Everything was done very neatly and tidily, with the exception of the excess cable in the cabinet which wasn’t a big deal but would have been nice to have been made good.Recently, we started having issues with the datalogger and COM port on our inverter. HSE were quick to send out an engineer, Chloe, to resolve the issue - to open up the inverter and check the connections, repair the loose port, and finally replace the datalogger and take care of the new WiFi connection for us.Chloe was courteous - giving me a heads up 15 minutes before she was due to arrive - and friendly and polite. She also listened to me explain everything that had happened with the unit as it wasn’t all in her brief. She took the time to explain everything in a way I could understand, and also offered some advice on how to avoid similar issues in the future.For the cherry on top, Chloe also tidied up all of the excess cable in the cabinet which she didn’t have to do - but was very much appreciated. As a new member of the HSE team, Chloe deserves praise for a great customer service.Shout out to Lili as well who was a breeze to talk to by email and a great help at getting everything sorted.I would be happy to recommend HSE to others.
Generally this company responds promptly and helpfully when we have any issues. However, sometimes the support answers didn't work (eg out of date videos), but at that time Lili Long stepped in to make sure everything was solved. Her perseverance and assistance was extremely helpful, without which this review might only be getting 2 stars at the most. Thank you LIli.
Really excellent responsiveness from Lili on the team, well over a year since our Solar/Battery installation went in. She helped me set up my battery schedule much more intelligently, and even proactively jumped in and corrected some mistakes I'd made before setting the new schedule live. She explained everything very clearly and put up with many amateur questions!
My contact with Jordan was exteremly useful and allowed me to make a very quick decision that I am sure was correct. The installation of a battery yesterday was very easy for and both Chloe and Chris worked very hard all day and the result is an extremely good installation. Chloe was also very helpful with setting up both a mobile telephone and a computer.
Update - 22nd Dec. System has now the same fault! HSE contacted and are seeking an RMA on the Solis Inverter. Won't happen until after the holidays.UPDATE - 18th Dec. HS Energy have now solved the issues, installed the batteries in a rack and replaced a faulty one. The office staff and engineers were very helpful and kept me updated with what was going on. It did take a little longer than I expected to get the battery fault sorted but its now working. I shall be monitoring the system and hopefully there will be no further issues.The Solis inverter is poor. It does not integrate with the SolarEdge inverter and I have had a few issues when updates have been applied to the inverter that overwrite the settings that allow grid charging of the batteries. The installation is untidy with the Pylontech batteries installed on their ends (not in a rack like they are designed to be. Cabling was run in my gutters, but HSE did come back and reroute into the roof/loft. Currently I am having issues with the batteries not charging, which has not been fixed yet. They stopped on 16th Sept and I was not aware for a couple of weeks until I looked at the app and saw alarms. I rang HSE who did updates and eventually sent out an engineer on 10th Nov. He said it was fixed but an hour after he left - same fault. I called again and was informed that they will send and engineer out on the 1st December.I'm not happy with the service and how long it takes to get things fixed. Needless to say I am out of pocket with having to use more grid power.
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Established in 2015, HSEnergy Residential has been at the forefront of the renewable energy revolution, pioneering sustainable solutions for homes and businesses across the nation. With a decade of experience, we’ve proudly completed more than 10,000 solar system installations, empowering our customers to embrace clean energy and reduce their environmental footprint.See more
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