Homesquare and Walmart said our dining set would be here Monday the 27th. We gutted our dining room and waited.Never came. A representative from their company said we were never told such a thing, essentially accusing us of lying. Both Homesquare's site and Walmart's confirmed that we would receive it on the 27th. They continued that it had not even left NC.I stated, "good, keep it." I was very frustrated that they were now talking about the following Monday. We then ordered a folding table, chairs and tablecloths for an event we had planned for Friday costing us hundreds of dollars. Homesquare then sent an email issuing a threat that if we did not take it, we would for all intents and purposes be expected to pay for it anyway, due to restocking fees. This is their verbatim proposal, Original Purchase: $652.46 Return Shipping: $384.60 Restocking Fee: $130.49 Total Refund Due: $137.37. In other words we were expected to pay over $500 for a table that retails for around $600 and we never received. They then offered that we would receive a discount of about $63 if we would receive it anyway. At this point I had a phone call with a representative from Homesquare about when we could expect it to be here if we accepted their terms.I was hoping for the next day, but they said Tuesday was the soonest. We then agreed to receive it Tuesday with the promised credit. We have it all in writing. I had not received a call or email giving me a window and so I inquired in advance. Homesquare's representative said they were arranging it with the shipper. Tuesday came and we waited, again.At 3 pm on Tuesday, I received correspondence looking to arrange a ship date... That is not what we agreed to. I spoke with the shipper and the soonest it could be delivered was Saturday. Here we go again.I have 0 confidence buying something from this organization due to the many promises and lack of follow through.I expressed this to Walmart and they apologized and said they will manage the situation from here in that our experience has been so challenging, unprofessional and frankly, threatening. I have never worked with such a hostile and unprofessional retailer in my life. This is not how we do business in America. We treat customers with respect.This is a trait Homesquare's business practices lack completely. Leveling threats against customers and accusing them of lying when they have a hearty paper trail is both heinous and foolish. I have never seen such a thing.Walmart has said that they will manage this. I am hopeful that they will.As an aside, Gestapo business practices, trying to manage customers with intimidation, threats and high handed behaviour, does not fly in our country. It is bizarre and disturbing to see anyone operating this way. For this reason, I am reporting their activities to the Better Business bureau and other outlets so that others may be warned and hopefully there will be some investigating of their business practices.The many horrible reviews tells a nasty story. I was concerned that with the bizarre behaviour, what I received may be damaged and where would that leave us.This concern is clearly well founded. Hopefully adding our experience will warn others.
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Home Square is one of the fastest growing online furniture retailers in North America. With over 75,000 SKUs, Home Square is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada.
