Review Time
If I could give ZERO STARS, I absolutely would. This service is incredibly frustrating to deal with. I made a purchase without checking reviews for the first time, and I regret it deeply. I canceled my order just 5 minutes after placing it, but despite my repeated attempts to confirm the cancellation, they completely ignored me and shipped the product anyway. After delivery, I received a generic email stating they were 'reviewing' my cancellation request. There’s no way to speak to anyone directly, and every email I send gets the same automated response four days later. This has been the worst customer service experience I've ever had. AVOID THIS SERVICE AT ALL COSTS. You will regret doing business with them; they are truly terrible and should not be operating.
If I could rate ZERO STARS I would. They do not deserve a single star. First time ever I made a purchase without reading reviews and, boy, am I sorry. This company is a complete POS to deal with. I canceled an order within 5 minutes of placing the order, then kept contacting them to get confirmation of the cancelation, and they completely ignored me and sent the product. After the product was delivered to me they sent me a generic email saying they were reviewing the email I sent stating I needed to cancel the order. There is no speaking to anyone and every time I email them I get the exact same generic email 4 days later in return. Worst customer service ever. DO NOT DO BUSINESS WITH THIS COMPANY. You will be sorry if you do.. THEY ARE HORRIBLE. They should not be in business.
This company does not deserve even one star. In fact, they should be put out of business and criminal charges be brought against them. DO NOT PURCHASE anything thru this company. I have contacted the Attorney General's office in the State of Virginia and the BBB. I even warned the first representative I contacted by the name of Arista that this is not my first rodeo and I instinctively felt I would have trouble with this scandalous company. That was November 12, 2025 and it is now November 26, 2025 and my instinct was correct. This company is evil. Try calling them and your call won't even go thru. HORRIBLE
Homesquare and Walmart said our dining set would be here Monday the 27th. We gutted our dining room and waited.Never came. A representative from their company said we were never told such a thing, essentially accusing us of lying. Both Homesquare's site and Walmart's confirmed that we would receive it on the 27th. They continued that it had not even left NC.I stated, "good, keep it." I was very frustrated that they were now talking about the following Monday. We then ordered a folding table, chairs and tablecloths for an event we had planned for Friday costing us hundreds of dollars. Homesquare then sent an email issuing a threat that if we did not take it, we would for all intents and purposes be expected to pay for it anyway, due to restocking fees. This is their verbatim proposal, Original Purchase: $652.46 Return Shipping: $384.60 Restocking Fee: $130.49 Total Refund Due: $137.37. In other words we were expected to pay over $500 for a table that retails for around $600 and we never received. They then offered that we would receive a discount of about $63 if we would receive it anyway. At this point I had a phone call with a representative from Homesquare about when we could expect it to be here if we accepted their terms.I was hoping for the next day, but they said Tuesday was the soonest. We then agreed to receive it Tuesday with the promised credit. We have it all in writing. I had not received a call or email giving me a window and so I inquired in advance. Homesquare's representative said they were arranging it with the shipper. Tuesday came and we waited, again.At 3 pm on Tuesday, I received correspondence looking to arrange a ship date... That is not what we agreed to. I spoke with the shipper and the soonest it could be delivered was Saturday. Here we go again.I have 0 confidence buying something from this organization due to the many promises and lack of follow through.I expressed this to Walmart and they apologized and said they will manage the situation from here in that our experience has been so challenging, unprofessional and frankly, threatening. I have never worked with such a hostile and unprofessional retailer in my life. This is not how we do business in America. We treat customers with respect.This is a trait Homesquare's business practices lack completely. Leveling threats against customers and accusing them of lying when they have a hearty paper trail is both heinous and foolish. I have never seen such a thing.Walmart has said that they will manage this. I am hopeful that they will.As an aside, Gestapo business practices, trying to manage customers with intimidation, threats and high handed behaviour, does not fly in our country. It is bizarre and disturbing to see anyone operating this way. For this reason, I am reporting their activities to the Better Business bureau and other outlets so that others may be warned and hopefully there will be some investigating of their business practices.The many horrible reviews tells a nasty story. I was concerned that with the bizarre behaviour, what I received may be damaged and where would that leave us.This concern is clearly well founded. Hopefully adding our experience will warn others.
Not sure why Homesquare is getting all this hate. I purchased one of their daybeds through Walmart. The product itself was exactly what I was looking for. It was much harder to manage because I wanted a sturdy bed but I didn’t realize how much would go into it and one of the parts were defective. I decided I just wanted to return the product. I contacted them and they responded quickly. They gave me good options to resolve the situation. I was able to get a refund promptly without any issue. I was honestly reluctant to purchase something that wasn’t fulfilled by Walmart since I was so used to them. But my only experience with Homesquare was positive.
Wow...wish I had read these reviews before I purchased one of their products through Walmart. I ordered a kitchen island. It was delivered in 2 separate boxes several days apart, which they did not communicate would be the case. Even though we ordered this product from Walmart, they completely back out of any issues so you can not return the item to them. So then you are stuck with dealing directly with Home Square. They only communicate with you via email and their policy is the return shipping cost is on you. They charge a $125 restocking fee and a $75 reshipping fee even though I'm paying for it. They offered for me to keep the product and they would refund me 15% of the original cost. So, all this say, if you are ordering anything heavy (over 75 lbs), and you end up wanting to return it, the process is quite cumbersome and you won't get a full refund. BUYER BEWARE!!
Horrible product. I ordered a desk through Ebay and paid almost $500 for the product. When we received decided we didn't need it anymore because they have the same product at Target for $300. They DO NOT accept returns even if the product has not been opened. Ebay said they would assist but no response. I do NOT recommend this company Cheap furniture we finally opened the box and it is very cheaply made
I would zero stars if I could. DO NOT USE THIS COMPANY! I ordered my baby future from here and after 15 days after they confirmed my order, I reached out to see where my future was, and the confirmation said it would arrive in 2-15 days, and asked for tracking. They emailed me back and told me there was an error they were not aware of until I emailed that the furniture was basckorded and they were cancelling my order. I am due in two weeks and my baby furniture will not get here in time, brocade they didn’t even bother to tell me the item ( they still have on their website as available) was unavailable until it was too late for me to order a new one in time. Terrible terrible company.
Following a lack of communication, they dispatched a top flight electrician to install a 120v line in my basement and replace a faulty dimmer switch. They arrived on-time, did a perfect job and cleaned up the entire area. I would recommend Home Square and the vendor without hesitation.
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Home Square is one of the fastest growing online furniture retailers in North America. With over 75,000 SKUs, Home Square is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada.
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