Wow...wish I had read these reviews before I purchased one of their products through Walmart. I ordered a kitchen island. It was delivered in 2 separate boxes several days apart, which they did not communicate would be the case. Even though we ordered this product from Walmart, they completely back out of any issues so you can not return the item to them. So then you are stuck with dealing directly with Home Square. They only communicate with you via email and their policy is the return shipping cost is on you. They charge a $125 restocking fee and a $75 reshipping fee even though I'm paying for it. They offered for me to keep the product and they would refund me 15% of the original cost. So, all this say, if you are ordering anything heavy (over 75 lbs), and you end up wanting to return it, the process is quite cumbersome and you won't get a full refund. BUYER BEWARE!!
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Home Square is one of the fastest growing online furniture retailers in North America. With over 75,000 SKUs, Home Square is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada.
