Their Customer Services is the worst. On 9/18/20 I spoke to Jesse asking about how to cancel my order that I just placed. All he saiid was to send an email for this request. I wanted to ask him a few more questions, he didn’t give me a chance to ask but hung up my phone. I called again right after that, luckily he picked up again, I asked him why did you hung up my phone?, As soon as he heard my voice, he hung up my phone again. Never buy anything from this company because they don’t have customer service to answer or help with the order that already placed, only by email, especially when you need to cancel your order, by the time they responded the email, the order already shipped. Once you cancel your order or refuse the shipment, you will get hit with re-stocking fee or cancellation fee, this company is very sleek by doing that. Plus they don’t provide free shipping under $300.00 and their price is more expensive than some companies.
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Home Square is one of the fastest growing online furniture retailers in North America. With over 75,000 SKUs, Home Square is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada.
