I ordered an electric fireplace from Home Square, which apparently ordered from Cymax. I was given an order confirmation, a shipped date and a UPS tracking number. UPS claims the tracking number is invalid and they have no scheduled deliveries for my address. Home Square has no way to reach customer service other than through e-mail. I have sent e-mails but have not received any response. I have filed a dispute with paypal, but that will take time to resolve. I do not recommend using this company. Unfortunately I checked them out with Google reviews where they have a 4.6 star rating as compared to Trust Pilot which has them at a 1.5 star review.
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Home Square is one of the fastest growing online furniture retailers in North America. With over 75,000 SKUs, Home Square is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada.
