I ordered a coffee table from HomeSquare and after three weeks of waiting, it was never shipped. My credit card was charged within 2 days of purchasing the item and I was immediately provided a tracking number, but after two weeks of no updates by the freight shipping company or their online tracking system, I called and found out that the freight shipping company had neither received any shipping information nor the table itself to be able to ship it to me. After a week of delays back and forth on the phone with HomeSquare (turns out you have to go through their Sales department to ask for Customer Service to be able to talk to a live person, because they ignored my email to their Customer Service support), I finally just cancelled the order and ordered the table through a different seller. Simply put, DO NOT ORDER FROM HOMESQUARE. They advertise products as being "In Stock," but are unable to deliver the item. They will run you in circles claiming to be trying to reach the manufacturer, asking for 24-48 hours of time each time, but after a week, I got fed up. AVOID HOMESQUARE / CYMAX AT ALL COSTS.
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Home Square is one of the fastest growing online furniture retailers in North America. With over 75,000 SKUs, Home Square is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada.
