I was recently tasked with getting two domains operational again. While the first one transferred smoothly, the second failed multiple times and was inexplicably put on hold. I had to contact support twice, as my emails went unanswered. The platform is outdated and displays domains no longer managed by it. We had ensured there would be no 60-day lock on the domain, which was set before my arrival. After three unsuccessful transfer attempts, a colleague received an email stating the domain was ICANN Transfer locked due to our changes, despite opting out of the usual 60-day period for both domains. We repeatedly informed the escalation team that we were not receiving any emails about this issue. Although the tech support team was kind, the absence of direct communication with the escalation team or any follow-up emails diminished the goodwill created by the tech support.
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