Review Time
Recently, I was tasked with getting two domains operational again. The first transferred smoothly, but the second failed multiple times and was inexplicably put on hold. I had to reach out to support twice as my emails went unanswered. The platform is outdated and not user-friendly, showing domains no longer under its control. We arranged for no 60-day lock on the domain, which was established before I arrived. After three failed transfer attempts, a colleague received an email stating the domain was ICANN Transfer locked due to our changes, despite opting out of the usual 60-day period for both domains. We repeatedly informed the escalation team that we were not receiving any emails about this issue. Although the tech support team was helpful, the lack of direct communication with the escalation team or any follow-up emails undermined any goodwill created by the tech support.
I was recently tasked with getting two domains operational again. While the first one transferred smoothly, the second failed multiple times and was inexplicably put on hold. I had to contact support twice, as my emails went unanswered. The platform is outdated and displays domains no longer managed by it. We had ensured there would be no 60-day lock on the domain, which was set before my arrival. After three unsuccessful transfer attempts, a colleague received an email stating the domain was ICANN Transfer locked due to our changes, despite opting out of the usual 60-day period for both domains. We repeatedly informed the escalation team that we were not receiving any emails about this issue. Although the tech support team was kind, the absence of direct communication with the escalation team or any follow-up emails diminished the goodwill created by the tech support.
Having been with the service for over 20 years, I can say it has consistently declined in quality. Just moments ago, my contact page stopped working! I'm trying to earn a living here! The last time I called customer service, the representative was unhelpful and seemed to struggle with English. After expressing my frustration, I was abruptly disconnected. I've held on for two decades but am now seeking a new host. I'm done with the poor service and quality!
After using this service for 20 years, my websites were suddenly shut down, and I was told I had a $328 bill. They attempted to charge an old card, which was declined. The support team consists of inexperienced representatives, and my trust in this company has vanished. Their websites don't function properly on mobile devices!
After many years as a customer, I've decided to move all my websites to another platform. I've tried reaching customer service multiple times because my primary site is unusable, but I've had no luck. Additionally, I was locked out for six hours due to a password mistake. This is the last straw; I am leaving for good.
This company continues to charge your card even after transferring your domain. I provided a card number over the phone for the last month’s payment, yet they had no permission to save it or keep charging. I strongly advise avoiding this company!
I used the service to rebuild a website that was previously hosted on the platform. After switching to the new site builder, Google could no longer detect any content, resulting in a drop in our SEO ranking. I've contacted tech support multiple times, but they insist it's not their issue and refuse to assist. The site builder is also clunky and user-unfriendly. I recommend building a site on a different platform instead.
Throughout the years, they have partnered with various technologies and companies, leaving their customers stranded. The latest issue with the site builder has been frustrating. They don't seem to care about the impact on users who relied on their builder for large websites. Now, I have to rebuild 150 web pages with no assistance from them.
I had my website for many years, but one day I discovered that my site of 12 years was no longer mine. They claimed to have sent a renewal notice, which I never received, resulting in the loss of my website. Interestingly, a large company that had approached me to buy my site is now the owner! Since they stopped servicing my site, they offered a one-month refund. I was able to get a .org website through another provider for a fraction of their yearly price.
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