Recently, I was tasked with getting two domains operational again. The first transferred smoothly, but the second failed multiple times and was inexplicably put on hold. I had to reach out to support twice as my emails went unanswered. The platform is outdated and not user-friendly, showing domains no longer under its control. We arranged for no 60-day lock on the domain, which was established before I arrived. After three failed transfer attempts, a colleague received an email stating the domain was ICANN Transfer locked due to our changes, despite opting out of the usual 60-day period for both domains. We repeatedly informed the escalation team that we were not receiving any emails about this issue. Although the tech support team was helpful, the lack of direct communication with the escalation team or any follow-up emails undermined any goodwill created by the tech support.
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