homesuresupport.com

2.3
2.3 Based on 19 reviews

...

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Jo Ball
Constant Non-Stop Cold Calling and Harrassment

I block one number, they start using another. Phone up stating the warranty on my washing machine has expired. When I ask which one they are referring to and how long I have had it, they throw out wild guesses and never get it right. They know my name, address and phone number. Problem is, the washing machine was bought when I was at a different address with a different phone number and was out of warranty years before I changed them. They have not had this information (or any information) from the company I bought the machine from. Total breach of GDPR.Just wild stabs in the dark to try and get me to cough up for a warranty that, judging by the reviews, is worthless anyway.If their accounts at companies house are anything to go by, they could barely afford to buy a washing machine for themselves or have enough people working for them to move one.Edit: I am well aware there are several companies in the UK called Homesure but there is only one in Brighton offering appliance warranties, where all the calls are coming from.Also - 'we do not call non-existing customers.'. But you employ a tele sales manager called Martin. And have done for 10 years.This company is not registered with the Financial Conduct Authority, which by law you must be to offer warranties. They are operating illegally and a report has been filed with the FCA.

1
Date of experience: Sep 02, 2025

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