I have only given this company one star because I couldn’t comment until a star rating was chosen and there is no minus star. Last November I received a renewal notice, costing £99.99 for insurance for my washing machine. Suitably furious I rang and had the argument that I didn’t want this, I had never wanted it and I wanted to be removed from their database. I received a confirmation that this had been done. Fast forward to this morning when I received a notification that they would be collecting my direct debit for insurance for my washing machine and now a fridge freezer which I don’t have My fridge, which I love, is 22 years old and my freezer is around 10. To the best of my knowledge I haven’t bought another washing machine to replace the one I got the disputed bill for in November. The arrogance of their reps is unbelievable and they probably have extra training on how to deal with highly irate people who won’t tolerate scammers, because that is exactly what they are. I’m 82 but fortunately I’m well capable of dealing with these thieves but far too many aren’t.
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