Avoid this worthless service. Our washing machine failed so put a call in for an engineer and was told we would hear in 24 hours. After 30 hours we called back and was told they meant 48 hours. After ANOTHER 24 hours we received a third party service company call and was offered an appointment in THREE WEEKS for a non-operating washing machine!! This company obviously is a VERY low priority with Bosch and to call their £260 contract a "Breakdown Plan" is totally missleading.
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