If only I was allowed to give minus stars it would be minus 10.My wife was called earlier this year to renew a policy which we started in 2018. We received a letter dated the 7th of April 2021 with a charge of £260 including VAT showing a start date of 7th April 2021, an anniversary date of 7th April 2024 and a frequency of collection as Triennial.This letter showed that the items now covered were a Washing Machine and Fridge Freezer.In May 2021 we received an identical letter with the same policy number, with a charge of £260 including VAT except that the start date was now 20th May 2021, an anniversary date of 20th May 2024 and a frequency of collection as Triennial.This letter also showed that the items now covered were a Cooker/Oven and Tumble Dryer which we did not ask to have covered and the £260 was taken from my wife’s card without authorisationMy wife has now noticed that they have taken a further £240 from her card, again without authorisation.I would advise anyone who has given their card details to this company to cancel that card immediately.I have written to the Financial Services Ombudsman to complain
Claim your business profile now and gain access to all features and respond to customer reviews.
