I took out this policy for Breakdown Cover as I was lead to believe it was a continuation of the warranty that had just expired on my washing machine (cold called). The letter received stated that all parts and labour were included,however about 6 months into the agreement the door was difficult to shut I spoke to their representative who said the door wasn’t covered. Recently we required an engineer as the drum has dropped Homesure have said a repair is not viable and were quite rude and abusive when I questioned it we (of course) have not seen a copy of that report. I will never use this company again and would advise anyone with this agreement to look at the terms and conditions very carefully as there are a lot of get out clauses.
Claim your business profile now and gain access to all features and respond to customer reviews.
