REPLY TO HOMESWAPER BELOW THIS REVIEW. So they set up a recuring subscription on PayPal which I KNOW I DID not agree to, and it was NOT mentioned at any point when I initially signed up, and they have now just taken another 6 months payment from me.The last few times I had used them they notified me that my time was coming to an end and that I needed to pay again to continue to use the service, this DID NOT happen this time.I have now raise a claim with PayPal about this.This is not acceptable and is very underhand and deceptive. I had been my intention to close my account down as the service is just a load of rubbish, just read other reviews and you will see.I am not a happy Chappy!14/11/25 @16:32 -Reply to HomeswapperLike I said poor and deceptive practices, at NO point was it made clear I was signing up for a subscription.The two times prior there was no subscription, just you emailing me telling me if I wanted to continue to use the service I had to pay again.The only notification I got this time was from Paypal telling me you had taken another 6 months worth of money!I have already complained to Paypal and asked for a full refund, they informed me they had let you know of this.The service you provide is not fit for purpose and is just a money grabbing exercise, and this latest issue is just another indication of that.The only way you can resolve this is to answer to the Paypal case and refund me in full.Use Homeswapper at your peril people
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HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.
