Very poor customer services and matching system. Plus don’t activate my account - even though I have been told by my Landlord that I have a secure tenancy, with a letter to prove this. They just keep asking for money to open my account. As a vulnerable person, that is desperate to exchange, I find this very disingenuous. When you contact customer services - they don’t reply. I have had to make three different accounts, spending multiple hours trying to set them up. I’m disappointed and disgusted, and to think they have been recommended by my local council!
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HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.