Over the years, I've moved three times using the platform. While it's an outdated website, it has functioned—until recently. I haven't received any emails for over a month, whereas I used to get daily updates. The main issue lies with other users; some seem to just want to socialize rather than actually swap homes, often ignoring the details of my property or misrepresenting theirs. They attempt to pressure you into swapping even after you've clearly declined multiple times. The search functionality on the platform is quite annoying, requiring you to re-enter your property preferences with every search. Additionally, there appears to be no customer support available to address issues with the website or app. I've been emailing for a month without any resolution. The platform urgently needs improvements to eliminate timewasters.
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HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.