Very poor customer service and refusal to honour consumer rights.I have used Opalescence whitening products for years without issue. Two recent purchases from this company caused noticeable tooth discolouration. Rather than taking this seriously, I was spoken to in a dismissive and patronising way and repeatedly told the product “cannot” be at fault.The company demanded laboratory test reports and expert evidence before considering a refund, which is not required under UK consumer law. They also made inappropriate comments about how I drafted my complaint instead of addressing the problem.No refund was offered. The handling of this issue was rude, defensive, and unprofessional. I would strongly caution others.
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