hometeethwhitening.com

All the below reviews beneath mine are correct - the customer’service’ is abysmal. Despite providing

All the below reviews beneath mine are correct - the customer’service’ is abysmal. Despite providing proof of complaints to the delivery company, photo or the package hanging out the wrong door etc these people refuse to refund a missing package. For nearly £60 will be going through my bank directly for a refund. Noticing that the other reviews say the product they sell is fake as well. AVOID AT ALL COSTS

Date of experience: Feb 16, 2026

Untrustworthy company

All the below reviews beneath mine are correct - the customer’service’ is abysmal. Despite providing proof of complaints to the delivery company, photo or the package hanging out the wrong door etc these people refuse to refund a missing package. For nearly £60 will be going through my bank directly for a refund. Noticing that the other reviews say the product they sell is fake as well. AVOID AT ALL COSTS

Date of experience: Feb 12, 2026

Very poor customer service and refusal…

Very poor customer service and refusal to honour consumer rights.I have used Opalescence whitening products for years without issue. Two recent purchases from this company caused noticeable tooth discolouration. Rather than taking this seriously, I was spoken to in a dismissive and patronising way and repeatedly told the product “cannot” be at fault.The company demanded laboratory test reports and expert evidence before considering a refund, which is not required under UK consumer law. They also made inappropriate comments about how I drafted my complaint instead of addressing the problem.No refund was offered. The handling of this issue was rude, defensive, and unprofessional. I would strongly caution others.

Date of experience: Feb 03, 2026

dont use

dont use! fake items i know what the real strips look like and the package was not legit. i knew this without opening so decided to return, was willing to pay to return out of my own pocket which i did. Firstly its extremely hard to get in contact to begin a return but i got a response and the address given was not a full address. i posted the item back to them first class and it bounced back as royal mail could not get in to the property. ive contacted to try sort this out and they have not responded im assuming this a ploy to avoid giving me my money back as you only have 14 days to return. its terrible custom and a scam.

Date of experience: Jan 30, 2026

Be extremely cautious when dealing with…

Be extremely cautious when using this company.I attempted to place an order with my debit card which did not go through, there was no confirmation message on the website and no confirmation email received. My banking app clearly showed that the payment had been declined, so I reasonably believed the order had failed and been cancelled.I then tried to place another order using Apple Pay. I was unable to order my original two products via Apple Pay, so I placed a second order for one item only, which did go through successfully and generated confirmation emails as expected. Apple Pay uses a different relay email address, which explains why this order appears under a different email.Days later, I discovered via my bank that the company had taken payment for both orders, including the one that had shown as declined and provided no confirmation or communication whatsoever. I had no way of knowing payment had been taken for the first order until checking my bank days later.I contacted customer services immediately to explain the situation. Despite this being a clear system error and an unauthorised charge for a cancelled order, they have refused to issue a refund.This raises serious concerns about their payment processing, transparency, and customer care. Taking money for a cancelled order without notification and then refusing to correct the mistake is completely unacceptable.

Date of experience: Jan 24, 2026

Always have great prices

Date of experience: Jan 22, 2026

Zero results after 20 days - Complete waste of £50

I ordered Crest 3D White Professional Effects Luxe strips on 22/12/25, and instead of finally getting my smile back, I'm left with a very disappointed outcome. I carefully followed the 20 day program, including the "White Diet" restrictions on all tea, coffee, and colourful food. For over £50, and with no noticeable change whatsoever to the colour of my teeth, I can be absolutely certain that there was not a jot of difference, nor was there any sensitivity. Because of this complete lack of results, I believe that the product was stale, expired, or simply not 'US strength' as it was claimed to be. Order #138379.

Date of experience: Jan 16, 2026

Excellent service from Home Teeth…

Excellent service from Home Teeth Whitening, with good communication via email updates from the point of ordering to receiving the goods in the post. I opted to pay £1 extra for next day delivery and the parcel arrived by lunch time the following day. I was a bit anxious at first about ordering teeth whitening gel online, as I normally buy it from my dentist. However, I can vouch that I received a genuine product with a long expiry date.

Date of experience: Jan 14, 2026

bought 3d crest whitening strips luxe

bought 3d crest whitening strips luxe. I think they are legit, they came in the right packets and stick well, however, see no improvement in teeth after using 5 days. They are meant to be harsh on gums if they touch, make teeth sensitive but I get none of that and little improvement. I think they are real but possibly very old and expired. They shipped fast and hope they enjoy the £30 but I wont be going back

Date of experience: Jan 13, 2026

I question the authenticity of their products

The strips (20 treatments - 40 strips) from this company have done absolutely nothing for my teeth, and I’ve used legit Crest strips before so know how effective they are for teeth whitening. I asked customer services for proof of authenticity and I got lots of words back, but no proof. Given how completely ineffective they’ve been, and my prior knowledge of how effective authentic Crest products are, I’m led to believe these are fake. The packets look different to what’s on the Crest website too. I’ve raised a dispute with my credit card provider and provided photos and supporting evidence. Notice how you can’t find the address of this company anywhere on their website, and the ‘secure payment’ logo at the bottom of their website page is blurred and of poor quality. Would place an order through Crest in Amazon next time.

Date of experience: Jan 12, 2026