Be extremely cautious when using this company.I attempted to place an order with my debit card which did not go through, there was no confirmation message on the website and no confirmation email received. My banking app clearly showed that the payment had been declined, so I reasonably believed the order had failed and been cancelled.I then tried to place another order using Apple Pay. I was unable to order my original two products via Apple Pay, so I placed a second order for one item only, which did go through successfully and generated confirmation emails as expected. Apple Pay uses a different relay email address, which explains why this order appears under a different email.Days later, I discovered via my bank that the company had taken payment for both orders, including the one that had shown as declined and provided no confirmation or communication whatsoever. I had no way of knowing payment had been taken for the first order until checking my bank days later.I contacted customer services immediately to explain the situation. Despite this being a clear system error and an unauthorised charge for a cancelled order, they have refused to issue a refund.This raises serious concerns about their payment processing, transparency, and customer care. Taking money for a cancelled order without notification and then refusing to correct the mistake is completely unacceptable.
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