Honestly AVOID at all costs!! I don't even know where to begin, but here goes. They rang me up never mentioning "Home Telecom" just sent from Canopy moving home division. Made out they was helping me getting Internet into my new flat before I moved in. I expressed I didn't want Openreach and I wanted to go with virgin. Which they said they will set this up for me, to then find after the phone call that I get a text saying by Openreach engineer will come when I move in.. so lied about the company and their only personal gains.
Secondly they tried to send the router to the flat before I'd even moved in, I had to ring them and tell them to actually sent it to me and not an random place I wasn't living at the time.
Thirdly I told them I'm only wanted a 6 month / 1 year contract but signed me up for a 2 year contract
Fourthly promised me the Internet would be switch on from midnight but by suprise they still haven't turn it on.
Fifthly sending a engineer to a newly build flat to check to see if the systems work and charged me for a set up fee where the guy just come and literally plugged it in. 1 minute job..
Absolutely cowboys! VOID VOID VOID!! JUST GO WITH BT if you like Openreach they probably won't waste to much of your time like these! Or better yet just get virgin which I feel is the better of the lot.
It's a good job I rang them off my work phone which records all my phones calls, which I will be passing onto trading standards!
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Home Telecom is the preferred supplier for many major Letting and Estate Agents across the UK. Tenants and homeowners can benefit from our exceptional quality products and packages, UK based customer service support and are guaranteed a premium service.
