Just moved and went for Home Telecom - speed and price that the initial inquiry identified. ISP provided router is TP Link VX230v - decent for flat or small house. However, in a larger house WiFi signal is weak and can’t Easy Mesh with other TP Link extenders. Bought my own DSL TP Link to improve coverage. Home Telecom provided username and password to connect. Worked for 36 hours but then lost broadband. Reconnected ISP router and got broadband back. Deduction is that Home Telecom unable to accept my router despite ISP log in details. Subsequently transpires that you don’t get 24/7 assistance as you would do if you went direct to ‘proper’ ISP providers eg BT, Sky etc. Additionally the original download quoted speed was subsequently reduced in the contract - aligning it with other ISP providers ((which offer slightly cheaper prices). So: using your own router causes difficulty; initial quoted speeds are not realistic; price is not competitive when considered mainline ISPs who identify true speeds; online support is poor compared to mainline ISPs. Deduction: small home - ok, larger with multiple users - avoid, quoted speeds and customer support - poor.
Ticket ID 2357624
Claim your business profile now and gain access to all features and respond to customer reviews.
Home Telecom is the preferred supplier for many major Letting and Estate Agents across the UK. Tenants and homeowners can benefit from our exceptional quality products and packages, UK based customer service support and are guaranteed a premium service.
