Honestly, being without internet for 3 weeks I'd usually be fuming but I've spoken to Maria twice now and she's an absolute delight!
As an engineer myself, I understand things go wrong and can't always be fixed straight away.
That being said, having top tier customer service where you leave the phone call feeling like they will fight in the trenches for you to get your internet back online is a different level.
I've spoken to three advisors in total and while the others were perfectly fine, Maria stands out by a mile. Instead of just telling me there’s a fault and to call back tomorrow, she’s fully taken ownership of it. She’s explained what’s happening and why, contacted the engineering team, followed up, and kept me properly in the loop.
Maria remembered my original call from a couple of weeks ago, which says a lot. As of today, she’s still holding onto my case while waiting on a callback so she can text me with an update.
That’s well beyond the bare minimum. The only reason I’m writing this review is because of Maria. She’s a credit to the company and deserves real recognition.
People like Maria shouldn't just be appreciated, they should be promoted! She's genuinely the only reason I haven't lost my mind and tried to cancel my internet.
If you value customer loyalty, you’ll value Maria. She is a genuine asset to your business.
Big up Maria. Outstanding.
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