I had a visit from one of their operatives on the 16th February. I asked him to check the input to my Virgin Router, to see if it was live. He said it wasn’t live, and looked outside. He said he’d found a break in the cable. I explained to him that he was looking at the wrong cable, but he took no notice.Virgin came the next week. They found that there was no break in the cable, and that the feed to their box was live. They sorted out our internet in about 5 minutes’I tried to get a refund of my payment! They asked me for a full report on their visit. I’ve wasted at least a couple of hours trying to get a report from Virgin, but, as I expected, this was not possible.I feel that Homevision just don’t want to refund my payment
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