This has been one of the most frustrating customer service experiences I've ever encountered. I bought new lift struts for my vehicle, which initially went well. However, by a few months later, they started to fail, which seemed too soon. I contacted customer service about a replacement. It’s now several months later, and I've been in a prolonged back-and-forth with the company, waiting weeks for responses. They now require a diagnostic report from a 'local dealer' to prove the issue. I offered to send a video, but they wouldn’t accept it. I’m left confused about what 'local dealer' they mean. This is incredibly frustrating and disappointing. Failing lift struts pose a safety risk, and they are complicating the resolution. I will not purchase from them again and advise others to be cautious.
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HondaPartsNow.com, by Genuine Parts Now, Inc. is the leading supplier for brand new Genuine Honda parts at substantially discounted prices that are directly shipped from authorized Honda dealers to your location. Established as a family run business for over a decade, HondaPartsNow.com offers all available genuine Honda parts and accessories, including hard to find Honda parts.See more
