I placed an order with the Tooting franchise. I requested the removal of Bacon (as I always do) from my burger when I placed my order (as I'm not able to eat it due to my religion). When my food arrived it was full of Bacon, the request was clearly ignored even though my order receipt showed my request had been acknowledged. I called the restaurant, my call was answered but rather than the member of staff speaking with me or simply asking me what the issue was she decided to hang up the phone on the instruction of her manager who I overheard categorically saying to his staff “I don’t have time for any complaints or to deal with any customers” completely disregarding any potential problems or significant feedback from a regular longterm customer (myself) and out right refusing to do his job but also telling his staff to not do their job. This doesn't just reflect poorly on the franchise and the manager in question but also the standards of the recruitment department at Honest Burgers and how well the employees are guided, advised and instructed by their manager. I'm incredibly dissatisfied, disappointed, feel insulted and disrespected by the establishment, the manager and the employee who decided to hang up the phone on me and then wilfully ignored my 2nd phone call. Totally unprofessional and disrespectful from the entire franchise team. Refusal to take any responsibility is not what you expect from the employees of a company like Honest Burgers and it doesn't represent the brand name well in the slightest.
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It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest…
From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London.
And we’re butchers too.
We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch.
Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day. See more
