I booked a private event following team building at Honest Burgers in Windsor for 28 guests – prepaid in good faith for both food and drinks two weeks before the event took place. Plenty of time to ensure adequate staffing and glasses It was a shambles from start to finish.Despite arriving 45 minutes early to ensure everything was set, the tables weren’t ready. I found myself helping the waitress set up wine glasses (she then told me there wasn’t enough for our guests), and there was just one small ice bucket provided for a large group when beers and wine had not been chilled. Only 30 beers were served out of the 50 paid for, and we had to swap the remaining for soft drinks – which we had to serve ourselves from a fridge with no clean glasses.The waitress – completely alone – had no support when the food arrived, so I ended up helping to serve our own guests. At multiple points, I had to step in to assist with drinks and food. For a paid event at a national brand, this was embarrassing and unprofessional.I flagged the situation while we were on-site. Both the waitress and the manager apologised and admitted this was far below Honest Burgers' standards. I was told a refund for the unconsumed wine and beers would be arranged – but more than two weeks after we followed up in writing (as requested), we have received nothing but silence.It’s not just the poor execution – it’s the complete failure to take accountability afterwards that’s left the worst taste.If you're considering booking an event here – my advice would be don’t. Not very Honest Burgers.
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It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest…
From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London.
And we’re butchers too.
We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch.
Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day. See more
