Worst burger out experience in my lifetime. Ordered a classic beef with coleslaw. Got the double-smash instead of the classic. Low quality beef; definitely not a home ranch, sustainable quality beef. Heavily salted within the smash process, to an obnoxiously unhealthy level. Eating this weekly would lead to disease(s). I asked for coleslaw because I did not want fries, only to have reconstituted dried fries put onto the burger. Maybe the menu mentioned that these shoestring fries (dried fries) would be on the smash burger, but I got the smash burger by mistake, so would not have seen the toppings for that burger on the menu. Complained about their mistake and was told there would be a 10-20 minute wait for a replacement. In other words, they do not acknowledge mistakes in such a way as to correct quickly in an appropriately responsive way. Had already waited 15-20 minutes for the mistake burger. Manager said he had "no control" over the wait for the replacement. So dishonesty is also now on the table as far as service is concerned. The burger was ordered to be medium; it was burnt to a dried crisp black. It was so overcooked it was devoid of any kind of juice in the patty, making the excessive salt the overwhelming taste factor. Honest? Charge a gratuity add-on (was waived in this case due to dissatisfaction). Gratuities are discretionary and meant to be a choice. Dishonest way of pricing. A few pounds was taken off my tab. For that they never get my patronage again. You got £11.82 from me for a burger that was unpleasant to eat and has given me acid indigestion. Normal price would have been about £18 (with the gratuity). Out of line completely. This is an example of a chain company completely out of touch. Dishonest burger is the more accurate characterisation.
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It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest…
From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London.
And we’re butchers too.
We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch.
Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day. See more
