On 24th October 2024, I ordered an Ultimate Cheddar Burger via Uber Eats. The app holds my allergen information and I also asked for the Chive Confit Garlic Mayo to be removed. This is because I have a severe egg allergy.The allergen requirements were not adhered to. I took a couple of bites trusting that they would have been, having been a customer for a number of years.My mouth started to go numb and on checking there was clearly the chive mayonnaise hidden undermeath the burger.I suffered with ill effects of eating some of the burger e.g numb mouth, joints swellimg, severe itching and a rash all due to the staff not following the dietary requirements clearly set out on my order.I called the restaurant Honest Burger Camden 020 3597 6259 and was advised that a manager would call me the next day.Initially, I did not receive a call from the branch that dealt with my order and had to escalate my complaint via another branch.I was then contacted by the branch manager who asked permission for my details to be passed to a third party investigator 'Food Alert.' As yet I have I have not had any further contact from Honest Burger, no official apology for their error in providing food despite order notes stating allergens to be omittied.I delayed writing this review to give Honest Burgers Area Managment Team time to contact me directly however, I have heard nothing at all.Considering the nature of the issues I experienced due to their staff neglect, I am incredibly disappointed. Not something I would have expected from this company. Incredibly poor customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest…
From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London.
And we’re butchers too.
We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch.
Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day. See more
