I've been with the service for about 2 to 3 months, and my coverage has been consistently poor. Recently, it has dropped to the point where I essentially have no data access while I'm out, regardless of my location in northern Scotland. I hold both the Classic and Smart SIM accounts. Today, while trying to resolve this issue with a representative, I was asked for my postcode to check local coverage. I had to remind her multiple times that I've faced problems in other areas as well. She found that coverage wasn't great in one location and weak in another, but there was no effort to further investigate or understand my situation. Her response was simply that coverage indoors was decent according to Ofcom, yet the signal was poor at my specified postcodes. Using the suggested link for reference, I checked the specific areas I was in, and both indicated good service. The representative mentioned she had to choose a location to load the map and that the support team would give the same coverage advice based on success reports for streaming. Unfortunately, this didn't help clarify my issue at all, and getting her to engage in further investigation felt like a struggle. She proposed a new eSIM, which I had previously tried without success. I requested several times to speak with a colleague for better assistance, but my requests were ignored. A previous staff member had shown genuine effort to help, but it was clear that this representative was not willing to assist or transfer me to someone who could. Therefore, I’m considering returning to a larger provider, as it seems the current service isn't reliable enough in Northern Scotland for essential tasks like using Maps or banking apps when I'm outside.
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