Review Time
Even though things didn’t work out for me in the end, I have to say that Honest Mobile is a genuinely honest and reliable company. They kept their word, handled everything transparently, and resolved my issue quickly.
Their customer service was extremely fast, responsive, and professional throughout the whole process. It’s rare to find a company that communicates so clearly and acts with integrity.
I truly appreciate their support and would confidently recommend them based on my experience.
I had trouble with setting up my older eSIM which had become disconnected so I thought to use the in app support chat.
I was connected to David who was spot on,very helpful,quick responses and sorted everything in no time, great online support more people like David please.
The team at Honest Mobile were quick to help me with a teething issue with my iPhone after I applied the latest iOS updates. The support team helped me complete the setup, and I was up and running with my Smart eSIM in no time.
Didn’t work as advertised for me and my colleagues in Peru.
Could’t connect to internet even after developer intervention from their support.
Worked in UK but please avoid for different countries.
I utilized a mobile service for my travels and found it to offer an excellent monthly deal. It functioned well, allowing me to stay connected via essential apps like WhatsApp and Waze. These were crucial for my trip. When I encountered an issue, the customer support was impressive. A representative was very helpful and resolved my problem in just a few minutes.
Leah provided exceptional help through chat support after the app's bot addressed some initial questions. I encountered difficulties with the iOS setup; although I had followed the online guidance, I wasn't completely confident about all the steps. The process was seamless, with screenshots shared at each stage so Leah could make any necessary corrections. Overall, it was a very good service, and I'm now fully operational to assess the service.
I've been with the service for about 2 to 3 months, and my coverage has been consistently poor. Recently, it has dropped to the point where I essentially have no data access while I'm out, regardless of my location in northern Scotland. I hold both the Classic and Smart SIM accounts. Today, while trying to resolve this issue with a representative, I was asked for my postcode to check local coverage. I had to remind her multiple times that I've faced problems in other areas as well. She found that coverage wasn't great in one location and weak in another, but there was no effort to further investigate or understand my situation. Her response was simply that coverage indoors was decent according to Ofcom, yet the signal was poor at my specified postcodes. Using the suggested link for reference, I checked the specific areas I was in, and both indicated good service. The representative mentioned she had to choose a location to load the map and that the support team would give the same coverage advice based on success reports for streaming. Unfortunately, this didn't help clarify my issue at all, and getting her to engage in further investigation felt like a struggle. She proposed a new eSIM, which I had previously tried without success. I requested several times to speak with a colleague for better assistance, but my requests were ignored. A previous staff member had shown genuine effort to help, but it was clear that this representative was not willing to assist or transfer me to someone who could. Therefore, I’m considering returning to a larger provider, as it seems the current service isn't reliable enough in Northern Scotland for essential tasks like using Maps or banking apps when I'm outside.
I’ve been using the Smart SIM since September, and my experience has been mostly positive. Its main feature is the ability to connect to the strongest signal for certain apps, which is meant to minimize blackouts. During my daily commute, I haven’t faced any service issues, indicating that the Smart SIM is performing well. That said, I haven’t had the opportunity to test it fully, especially since I haven't traveled abroad since September. The app shows that the Smart SIM has been activated over 750 times, but I'm uncertain if that’s typical for a regular user. Currently, I haven’t had any negative experiences, but I also lack the full experience of traveling with it. Because of this, I'm unsure if I would renew for a second year. If I encounter blackouts again or plan to travel more, I might reconsider. For now, I’m satisfied, but I’ll see how things develop in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
digicert.com
jellycases.com
gradeatechnology.co.uk
hosting-minecraft.eu
inspireui.com
truecoach.co
adguard-vpn.com
hostblast.online
av.com
stormforcegaming.co.uk