Unfortunately, this was a terrible experience with both the product and customer service.
I received a defective bottle of CBD oil for my dog and initially reached out to customer service right around the one-year mark of the order. During that first conversation, I was asked multiple questions about the order and was explicitly told a refund would be processed. The back-and-forth lasted almost a month, mostly because of delayed responses on their end, despite my repeated follow-ups, giving the impression the issue was being handled.
After hearing nothing further, I followed up — and only then was I informed that no refund or replacement would be issued because the order was now “over a year old” and their system has “strict limitations.” Had I not followed up myself, I would never have been notified that the promised refund wasn’t happening.
At no point was I proactively told that the refund was denied, despite earlier communication stating otherwise. I also repeatedly asked to escalate the issue and continued to be routed back to the same representative with no resolution.
My advice to anyone ordering: open and inspect every bottle immediately upon receipt, because if a defect is discovered later, customer service will rely on technicalities rather than standing behind their product.
This resulted in wasted time, money, and false promises, and shows that the company does not stand behind its product or its customer service.
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We empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
