This company is very misleading. They are not in the UK which customers are led to believe. When I asked them where they are based they told me the Netherlands but failed to mention that the deliveries are from China. Their customer service send me polite but very unhelpful emails with tracking links that do not work or do not recognize the order number and the Royal Mail tracking has not received my order. UPDATE: I have now received my lip balms. The tub is very cute but tiny, its for a Christmas present so can not comment on the actual balm. I wont be using this company again for the simple reason they advertise as in the UK when they are not. Even after I asked them they were not honest in their answer.
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