Parcel was originally returned to Honey Birdette as DPD could not access my building. After contacting them they arranged for my order to be redelivered. After another delivery attempt (no-one was home) I paid for my item to delivered on a Sunday. The parcel was delivered and accepted by my partner. Once inside he noticed the padded envelope was ripped at the top and by this point the driver was gone. I checked to see if all of the items I ordered were there and the bra from the set I ordered was missing. I immediately contacted Honey Birdette to report the missing item and submitted photographic evidence as per the live chat I had with the customer service agent. They have today informed me that seeing as DPD provided proof of delivery that there is nothing they can do (or willing to do). Shocking customer service all round especially as I regularly spend a significant amount of money with them.To say I am disappointed and angry is an understatement!! Sorry for the long rant but this has been an exhausting and frustrating experience all round!!
Claim your business profile now and gain access to all features and respond to customer reviews.
What started as a vision in 2006 is now a heady dose of sexy, glossy glamour growing with pride across AUS, US and UK.
