Review Time
I bought the catsuit and was really looking forward to wearing it. My body measurements were within the measurements of the size small on the Honey Birdette website, so that is the size I ordered.
When the catsuit arrived, I noticed it did not have a tag and it did not look like it was folded properly in the packaging. When I tried it on, I could tell right away it was too big. I went ahead and put it all the way on to be sure and had it on for literally less than two minutes before I took it off and put it back in the box to return it. I sent it back the next day and, a few days later, received an email saying my return was rejected because the item had been worn.
I'm not sure how an e-commerce clothing brand expects people to buy their clothing if we arent' allowed to try on the clothing to ensure fit. I sent an email in protest, and HB replied still saying no, citing "hygiene reasons" and included photos of a single strand of hair on the item. In the email with the photos they said "We know that trying on the item to check fit can feel necessary." Seriously? "...can feel necessary?" No, trying on clothing to check fit IS necessary, especially if you're buying that clothing online. And doing some level of repackaging of a returned item, including having to remove an errant strand of hair, is also part of being a clothing retailer. I had previously bought from HB multiple times and like their clothing, but I'll never order from them again after this.
Had a question, emailed Customer Service and Danielle got back to me quickly - and perfectly. Danielle was able to resolve my 'issue' like an expert. Wasn't expecting that speed of service, nor the outcome to be favourable to me. End result - happy customer, expect more orders from me.
I bought the catsuit and was really looking forward to wearing it. My body measurements were within the measurements of the size small on the Honey Birdette website, so that is the size I ordered. When the catsuit arrived, I noticed it did not have a tag and it did not look like it was folded properly in the packaging. When I tried it on, I could tell right away it was too big. I went ahead and put it all the way on to be sure and had it on for literally less than two minutes before I took it off and put it back in the box to return it. I sent it back the next day and, a few days later, received an email saying my return was rejected because the item had been worn. I'm not sure how an e-commerce clothing brand expects people to buy their clothing if we arent' allowed to try on the clothing to ensure fit. I sent an email in protest, and HB replied still saying no, citing "hygiene reasons" and included photos of a single strand of hair on the item. In the email with the photos they said "We know that trying on the item to check fit can feel necessary." Seriously? "...can feel necessary?" No, trying on clothing to check fit IS necessary, especially if you're buying that clothing online. And doing some level of repackaging of a returned item, including having to remove an errant strand of hair, is also part of being a clothing retailer. I had previously bought from HB multiple times and like their clothing, but I'll never order from them again after this.
Parcel was originally returned to Honey Birdette as DPD could not access my building. After contacting them they arranged for my order to be redelivered. After another delivery attempt (no-one was home) I paid for my item to delivered on a Sunday. The parcel was delivered and accepted by my partner. Once inside he noticed the padded envelope was ripped at the top and by this point the driver was gone. I checked to see if all of the items I ordered were there and the bra from the set I ordered was missing. I immediately contacted Honey Birdette to report the missing item and submitted photographic evidence as per the live chat I had with the customer service agent. They have today informed me that seeing as DPD provided proof of delivery that there is nothing they can do (or willing to do). Shocking customer service all round especially as I regularly spend a significant amount of money with them.To say I am disappointed and angry is an understatement!! Sorry for the long rant but this has been an exhausting and frustrating experience all round!!
This company doesn’t honor their return policy (I suspect they don’t actually allow returns and the policy is a scam). I ordered several items and 2 sets were very similar so I tried to send one back. I had not worn the items and the tags were fully in tact. I also didn’t try on the bra and tried on the pantries over my own. I was told the return was not accepted due to stains. The only way there could have been anything on the garments is if their team did something. Again, I suspect their whole return policy is a scam. I recommend not ordering from this company unless you are certain you won’t have to send something back. They do not operate in good faith.
I love Honey Birdette. it is the only underwear I will wear. gorgeous, pretty, sexy. I have been ordering for years. I would definitely recommend. the quality is so good. recently my parcel was delayed (due to weather)- I wasn't too worried because the courier usually delivers the next day-ive never had any trouble in all the years I've been ordering. but Robyn from customer services still went out of her way to find out what happened and resolve the issue. Couldn't be happier thank you xx
I want to give special shout-outs to Brenda and Liv at the Honey Birdette Boutique in the Westfield Mall Century City and to Emily and Stefanie at the Honey Birdette Boutique in the Westfield Mall Topanga. They're all great and went above and beyond for me. Honey Birdette is a class company through and through, and it shows in the people they hire to run their boutiques.
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