Review Time
Misleading “60-Day Free Trial” – refund refused.
I purchased Honey Eczema cream because it was advertised with a “60-Day Free Trial” stating you could use the product completely risk-free and “just email us for a full refund – no questions asked.”
I used the cream as directed and contacted them within the 60-day period to request a refund as I saw no improvement. The company then refused unless I completed a returns authorisation form and shipped the used product internationally to the USA at my own expense, claiming refunds only apply to unused and unopened items.
None of these conditions were stated in the advertised guarantee at the time of purchase.
After I challenged this and provided evidence of their own wording, they stopped responding. I ultimately had to recover my money through a bank chargeback, which was successful.
Very disappointing experience and misleading advertising. I would not recommend.
If I could have given zero stars, I would have. As the other reviews have stated, this is a total scam. I came across this company on Instagram and the product sounded amazing - a medical grade honey-based cream that kills the bacteria associated with eczema, formulated by a British mother whose baby had been riddled with eczema etc etc. I couldn’t find an ingredients list on their website (I should have known something was off at this point but
I think in really wanted to believe the product was legit because it sounded like exactly what my son needed) so I emailed them and they replied really quickly with the supposed product label, which sounded exemplary. I placed the order and then waited two weeks for the product to arrive. When I opened it, I was dismayed to discover that the ingredients list on the box was COMPLETELY different to the one they’d sent me. Just olive oil, a few other oils and waxes and preservatives. When I emailed them about this they just replied saying if I wanted a refund I would have to pay for the international postage to return it. How is this legal?!
If I could have given zero stars, I would have. As the other reviews have stated, this is a total scam. I came across this company on Instagram and the product sounded amazing - a medical grade honey-based cream that kills the bacteria associated with eczema, formulated by a British mother whose baby had been riddled with eczema etc etc. I couldn’t find an ingredients list on their website (I should have known something was off at this point butI think in really wanted to believe the product was legit because it sounded like exactly what my son needed) so I emailed them and they replied really quickly with the supposed product label, which sounded exemplary. I placed the order and then waited two weeks for the product to arrive. When I opened it, I was dismayed to discover that the ingredients list on the box was COMPLETELY different to the one they’d sent me. Just olive oil, a few other oils and waxes and preservatives. When I emailed them about this they just replied saying if I wanted a refund I would have to pay for the international postage to return it. How is this legal?!
It’s disgusting that people can take advantage of vulnerable, worried parents of babies and children with eczema. I’m so annoyed at myself for even believing this and falling for it! It says Royal Mail 48h tracked and yet it took weeks to come because it came from China as it showed via tracking. It smells of paint. This cannot be a cream that has natural ingredients such as honey etc in it, I don’t know what the chemical makeup of this is but I know it can’t be good just based off the smell and consistency alone. Awful.
The product is horrible, smells like paint, I will definitely not be putting it on anyone's skin! As others have said, this is a scam product that is imitating another product with almost the same name and was running Facebook adds. Probably not worth trying to get a refund, just treat it as a learning experience go not buy stuff from Facebook adds.
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