I have a PSVR2, hyperopia and a very small PD (52.5). After doing thorough research I decided to buy a pair of insert lenses from HONSVR due to their customer support. My order arrived and everything was nice and crisp. Unfortunately, the left edge of my left lense was generating a blurry image, as if a trail of that side of the image was being projected to the outward left. I contacted HONSVR through their contact form and explained to them my problem, they replied within minutes, asked for a picture of my prescription and told me they were sending me a new pair of inserts free of charge. They checked with their optometrist and they said that the new inserts were going to be made taking into account the minimum PD value of the PSVR2 to see if that helped with the problem.
The new lenses arrived with the corrections they made but my left edge image from my left eye insert was still blurry. I contacted Eric once again, the super kind and cool guy from HONSVR that had been helping me, and he told me he was thankful for the feedback and that he was also sorry to read that my issue was persisting and that he was issuing a refund! Where have you seen this level of service guys?! A second pair of lenses to help me and then a refund?! These guys are on a whole different league!
My sincere gratitude to Eric and to the HONSVR team and please, if you are reading this, do not hesitate to buy from HONSVR!
Thanks for your great support Eric!
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