**Update**Since my initial first review I have had a lot of interesting things happen the hubs was refunded and sent back I updated to a home bridge and the HomeBridge might have been the problem but I still receive very minimal support one contact offered and the president Bobby was not very nice, but a long time after that I reached out to the technician that was helping me because he was very knowledgeable and offered help but then this time around I was told well you can buy it and then we’d like you to rip retractors your statement about the product honestly the product is probably really good had I’ve been shown how to use it or had any kind of advanced skills in the coding we wouldn’t of had problems but the customer service I received was last in par I’ll give that I have to stick with that I requested they help me install their product on my new raspberry pie and was denied accept if I offered to pay $50 per plug-in configuration. See I may have jumped the gun with hoobs but no one attempted to call me and offer me the ability to diagnose and resolve the problem I just demanded my refund and instead of when we start let’s try to fix it all right we don’t wanna be we don’t wanna deal with you here’s your money back on top of that it cost me $50 to ship it to Canada from the United States, now that I have reached back out to them and offered to donate to purchase the image that is free, and asked for assistance in programming I was basically left in the dark. Except if I was the whip out my credit card I was willing to pay the technician directly to do this off-line not in benefit of his company but that didn’t happen I would remove all of the negativity and all of the bad reviews if hi we showed any kind of empathy or understanding of maybe what I’ve been going on for me and my family over the last six months I believe it’s stemmed from home bridge running on a raspberry pi, I have since disconnected that home bridge and I was hoping that hoops was going to want to win back a customer by offered me a little bit of customer service, like I said I will remove and delete my review and give you five stars it is a pretty decent project gentleman but you got to know what you’re doing if not customer service can be difficult technical support is amazing so it’s kind of iffy. I told you Ovi, that I would remove and write a decent review but I can’t because my experience and memories of the event were not pleasurable and this current attempt to rectify the situation by demanding more money is not the way to get me to change my position, your company reached out to me one time via phone and one time via email then the time they offered phone support it was from Sweden or something like that the car cost me over $10, I get that it’s not a lot but never billing me like $.90 a minute my phone company song plus the $50 I have to spend in shipping etc. etc. and I I was asking was get on the phone help me program this thing teach me some stuff and I’ll donate to your company again I was kind of spit in the face when I said well we’ll do it for 4999 and one pluck at a time blah blah blah, So this time I would get it 3 1/2 stars I would like to change my entire review to something measurable and outstanding, because what I would’ve done if I knew the knowledge and had knowledge to fix it I would’ve said hey coach on sure call me back give me like five bucks from you no more minutes and you know what I’m a deck you out, because honestly I would like to put a lot of my equipment on my hoobs, but I have no idea how to run it, and I have no idea how to set it up, and I’m sorry I’m not computer savvy with that. So if you want to try to rebuild a business relationship here I’m more than willing to but honestly that’s 169 bucks I got 100 of it back, Lost 59.99 for shipping, and the moral of my story was to get a reaction out of the company to try to see if they can fix it that’s what these reviews are for let me know what you think?
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