Order 61862
July 27, 2023
I ordered my HOOBS Pro on ***July 27, 2023***. It is now 2026. I have no device, no refund, and no meaningful communication.
When I've contacted HOOBS support requesting a refund, I get silence — or the same scripted non-answer that dozens of other customers have documented here on Trustpilot. Read the other 1-star reviews. The pattern is identical: stall, deflect, disappear.
HOOBS continues to sell the Pro as a "preorder" while customers from 2023 are still waiting. That's not a supply chain problem — COVID ended years ago. That's a company collecting money for a product it either can't or won't deliver, while using new preorder revenue to stay afloat. There's a word for that.
I have filed formal complaints with consumer protection agencies in both the US and Canada. If you're a fellow victim, search for the FTC complaint portal and your state Attorney General's office — both accept reports online. It is simple and convenient.
Do not give this company your money. If you already have, document everything and report it. The only thing working against HOOBS right now is the paper trail we're building together.
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P.S.
HOOBS regularly responds to reviews here on Trustpilot disputing the word 'fraud.' Fair enough — let's use more precise language instead:
Breach of contract — they accepted payment, agreed to deliver a product, and didn't.
Deceptive trade practices — the same scripted delays used on hundreds of customers.
Unjust enrichment — they've kept the money without providing what was purchased.
Unfair business practices — still actively selling a product they haven't delivered since 2023.
Call it whatever you'd like, HOOBS. The regulators at the FTC, FBI, Florida Attorney General, Canadian Anti-Fraud Centre, and Quebec Office de la protection du consommateur will use their own terminology.
My order number is 61862. My money left my account on July 27, 2023. I have no product and no refund.
That's not a dispute about words. That's a fact.
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