PLEASE read the almost 100 - 1 star reviews that all tell the same story. Company takes money as "preorder" for a next shipment that is in months, never fulfils and stalls with platitude emails for years.
The FRAUDULANT part - It continue to sell the item to unsuspecting people as a preorder to this day, albeit stating 'it can take several months", when they cannot fulfil orders from 2024 (as of March 27, 2026) and longer (judging by the posts here). Customers they told that products were shipping in Nov 2025.
The details: (to counter HOOBS condescending reply on this platform with "could not track without a ticket number/please enter a ticket number/could not track with details"... Order #68904 (Nov 3, 2024) and TICKET 2686 )
I had a hoobs original ordered from amazon. It died after a year and I thought I would be interested in the new features. Ordered as a preorder nov 3, 2024 where orders were being taken for the next shipment. "There was undue delay". Requested a refund on October 28, 2025 (irritated when saw that they were still selling the item, but had not yet received the item). Told on Nov 1, 2025 "We do apologize about the long wait. We are happy to announce that we’ve officially started shipping HPRO-2 devices. " I waited and requested refund on Jan 18, 2026, February 2, February 18, and March 27. Each response has been an IDENTICAL likely bot produced email "I do show that your request is in queue for our office to handle, we do apologize about the longer than normal wait as we are experiencing more than normal request. Once your request is completed you will receive a confirmation email.".
If the company has the resources to search the internet and respond to complaints with platitudes (as seen on this platform stating that they have searched to match details and couldn't find) , then they should be able to handle a backlog of requests sent out by PAID customers who are owed a product.
What was likely a credible company that sold from amazon now feels like a fraudulent pyramid scheme that is continuing to sell products that they cannot produce.. They dispute the term FRAUD but is there any other name?
It would seem that they are taking in Millions of dollars while stalling us. Assuming sequential order numbers, one poster stated his order number was 61862 on July 27, 2023. My order was 68904 on Nov 3, 2024. $2.8 MILLION dollars between that time was accrued and who knows how much since that time.
DO NOT BUY FROM THIS COMPANY!
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