I’m writing to express my dissatisfaction with the service regarding a recent order. My experience has been disappointing for several reasons. The delivery was delayed by five weeks beyond the promised timeframe, which was unacceptable and caused significant inconvenience. Clear and reliable delivery timelines are crucial for any customer, and this experience has severely impacted my trust. I requested a refund for the shipping charges due to the delay. Although I was told my refund was approved, I have not received confirmation of its processing. I have sent eleven emails on this matter, five of which remain unanswered. The lack of timely communication from the customer service team is concerning and reflects poorly on the company’s commitment to its customers. Based on my experience, I would advise caution when considering this company, and I will not be using their services again.
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Hoodie Lab originated in 2017 in Stockholm, Sweden, with a small collection of vibrant All Over Print Hoodies and a vision to bridge talented artists with enthusiastic customers, transforming art into high-quality all-over print clothing.
Presently, we craft thousands of distinct handmade products featuring designs from hundreds of talented artists around the globe.See more
