I’ve ordered 5+ orders in the past and whilst their tees take around 6 weeks to deliver that is understandable as they are made to order. In the past I’ve had good customer experiences and support has been prompt when things when wrong.
Things have clearly changed in the last few months - as echo’s by other reviewers. I placed an order for ten tees during their Black Friday sale at the end of November. Despite 3 promised shipping dates all have been missed and my order has now been unfulfilled for 3 months. My last 3 chaser emails over the last 3 weeks have gone unanswered, and they do not respond to their Facebook messenger or their unstaffed ‘24/7 chat’ or their phone number (which apparently operates for 3 hours a day 5 days a week).
All the signs suggest this is now a company in financial crisis with operational issues. I will not be giving HoodieLab any more of my money, and given my unanswered support I will be filing a reverse charge with my bank to reclaim my costs. I’d encourage other potential customers to beware and to consider getting their money out incase the company folds. Such a shame for a company with such a good physical product in the past.
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Hoodie Lab originated in 2017 in Stockholm, Sweden, with a small collection of vibrant All Over Print Hoodies and a vision to bridge talented artists with enthusiastic customers, transforming art into high-quality all-over print clothing.
Presently, we craft thousands of distinct handmade products featuring designs from hundreds of talented artists around the globe.See more
