Item arrived damaged (& while free item was listed on my invoice it wasn't sent), so I requested for a refund the same day, as they say that customers can get a refund within 30 days, if not happy with the item (also a poor quality, cheap looking/feeling item, and hugely oversized). Responses appear to be automated/AI generated (sent via RichPanel), and despite me asking for a refund on 3 separate occasions they haven't given me any details on how to return it, and instead sent a replacement. I'm taking it up with my credit card company, as stated in yet another email that I got the same bog-standard response to...
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At Hoodies for Heroes, we believe change starts with you. That’s why every item we create is designed to make people smile, spark positivity, and support a greater purpose.
We’re more than a clothing brand—we’re a movement to make the world a better place through everyday acts of kindness. A portion of every purchase helps support mental health programs across the globe, so your order doesn’t just look good—it does good, too.
Whether you’re treating yourself or gifting someone who needs a little love, our goal is simple: to spread joy, empower people to make a difference, and remind others that they’re not alone.
With over 100,000 customers and a growing community of kind, caring humans, we’re on a mission to create meaningful change—one smile, one product, and one act of kindness at a time.
Because together, we can brighten the world—starting with yours.See more
