I ordered the Amelia RTV Lowboard last year on 16/12. The production process was very slow, where the furniture was only ready for delivery in April (much longer than the promised delivery time of 10 weeks.(To be fair, I delayed the delivery myself by 2 weeks due to availability, but this does not compare to a 4 months production process, even given Corona delays.)When the Lowboard finally arrived, it was broken. Upon complaining to HOOSA, they agreed (after 2 weeks of investigating) to pick it up from my home and repair it by using another (local) company. This was a reasonable solution, given the the Lowboard may well have been broken by the delivery company.The promise to collect the Lowboard was made 6 weeks ago, and I'm still waiting for something to happen.Many of my messages to HOOSA are being ignored and I need to repeatedly email in order to get any sort of response.To summarise:- I ordered the furniture 6 months ago.- It arrive only recently (late by at least 2 months) in a broken state- HOOSA promised to pick it up from my home and repair it, but this has not yet happened. I've been living with a huge broken piece of furniture in my house for the past 6 weeks waiting for any sort of progressIn other words: very bad customer experience around an expensive piece of furniture, and no end in sight...
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