hoosa.de

Warning!! The companies I write about below are Hoosa GmbH and Atelier VON SCHÜTZ and directly charg

Warning!! The companies I write about below are Hoosa GmbH and Atelier VON SCHÜTZ and directly charged money from my bank card when ordering! But they do not deliver anything within the specified times and do not refund most of the money (€134)!! And now it has been over five months since the order!

This is about bank card fraud by two similar companies in cooperation, but mainly Hoosa GmbH who has a webshop.

I ordered a pillowcase and a bed sheet from the company Atelier VON SCHÜTZ who also has a webshop, at the beginning of October 2025 and the delivery time was stated as 3-4 weeks.

At the end of October I received the message by e-mail that the products are in production and it said specifically that "Your order **** is now in production".

Two months after the order and in early December 2025, and five weeks after the last contact, I wrote to Atelier VON SCHÜTZ and asked how the delivery is going and they reply that there is a shortage of workers, but that they expect the package to be sent to me in mid-January 2026.

I am now given the option of getting a full refund, but I asked just for a refund of the shipping cost of €15 (which I get) and choose to continue waiting.

At the beginning of February 2026, four months after the order was placed, I got tired of waiting and contacted Atelier VON SCHÜTZ and wrote that I wanted to cancel the order and get back the rest of the money I paid, which is €134.

Atelier VON SCHÜTZ wrote that they should report to Hoosa that I had made a cancellation, because Hoosa is allegedly the previous partner with whom they had collaborated (but allegedly not since November 1, 2025).

I wrote several e-mails to Atelier VON SCHÜTZ and they wrote that they had reported to Hoosa what I had written to them and that they had also notified Hoosa themselves, but nothing happened and there was never any response.

I have received an e-mail address for Hoosa from Atelier VON SCHÜTZ and also another one I found, but I get error messages several times, that it is not possible to send e-mails to these addresses. There is a contact form on Hoosa's website and I have sent several messages this way, but without receiving a response.

Atelier VON SCHÜTZ continues to blame Hoosa, but I claim that it is their business to make a refund, but they still continue to put the responsibility on Hoosa, because it is alleged that my card payment went through them in October 2025.

But if you look at the two transactions made through my bank, it says "Atelier VON SCHÜTZ", but still they say that it is Hoosa that needs to make a refund and that there is nothing more you can do, other than continue to contact Hoosa.

Now another 5 weeks have passed since I made the cancellation and I have not received all money back, that is €134! And I have not heard anything at all from Hoosa, even though I wrote to both mentioned companies from the beginning in early February 2026, that I want my money back immediately!

So a big warning to do business with both Atelier VON SCHÜTZ and especially with Hoosa GmbH!!

👉 I WILL SOON REPORT BOTH THESE COMPANIES FOR BANK CARD FRAUD 👈

Date of experience: Mar 15, 2026