We've been using this platform for years and really appreciate its capabilities—it's powerful and user-friendly. However, when issues arise, the customer service is frustrating. Recently, all our Instagram Business connections failed, disrupting posts for multiple clients. We followed all troubleshooting steps, confirming it wasn't a permissions issue, yet support has been slow and unhelpful. Not having a connection—its primary purpose—is critical, and I find it frustrating to explain to clients why their posts are delayed.
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