We are really struggling with this platform; the technology is significantly lacking compared to standards, and the costs are much higher than competitors. The contracts are overly restrictive and difficult to navigate - we missed the cancellation window by just five days, and they refuse to let us out of the agreement. We can't even utilize the tool, yet they want to charge us half of our annual fee for early termination. This has been the worst experience I've encountered with any platform.
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