I am deeply dissatisfied with this brand. Our washing machine, not even a year old, has a severe issue where water remains in the drum after every wash. This is clearly a manufacturing defect, yet despite calling multiple times, no technician has been sent. Each time I reach out to customer service, I'm put on hold and receive no solutions. Today, I waited over two hours for a promised callback that never came. The lack of urgency and accountability is appalling. This is not just an inconvenience but a hygiene issue in a home with vulnerable individuals. Their refusal to honor a legitimate warranty is disgraceful. I expected much more from a company of this stature. I strongly recommend others to avoid their appliances, as you will find yourself completely unsupported when problems arise.
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Hoover creates products designed to make your life easier, wherever you are in the home.